Pandora Exchange and Return Policy
It is our goal to ensure each guest that shops at Pandora at the Vineyard Shopping Center is satisfied with the quality of the serviced provided by our sales associates, and especially satisfied with the quality of the Pandora Jewelry items purchased.   However, we realize that there are times when item(s) may need to be returned or exchanged.  Below are the guidelines which we will strictly adhere to in following up with our committment to our customers:  
  • Items purchased at PANDORA Stores can be refunded or exchanged within 30 days of purchase with original sales receipt
  • Merchandise must be unused and in original condition
  • If merchandise is returned to the PANDORA Store where it was purchased, you may be issued a refund in the original form of payment
  • If you are returning merchandise to any PANDORA Store other than where it was purchased, you will be issued a store credit only redeemable at the PANDORA Store that processed the refund
  • Cash purchases may be refunded in the form of a check. 
  • Purchases made by check will be refunded in the form of a check and may take up to ten (10) business days to be processed
  • Gift certificates or gift cards are non-refundable
  • Exchanges or returns on watches will only be accepted for unworn, unaltered watches
  • Returns of watches are not accepted for any watch which has had links removed
  • Items purchased via the internet are not accepted for refunds or exchanges